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Terms & Conditions

Terms & Conditions

TERMS & CONDITIONS

Consumer Rights:

  • We aim to despatch all goods on the same working day of receiving your order. Please note we have included some specialist puppets from Germany which will take a few days longer to ship as they are coming from Germany this is clearly stated within the description and can be seen prior to you making your selection.
  • You have the right to a cooling off period of 14 days after receipt of goods during which time you may cancel your order for any reason and return the goods to us for a full refund on the purchase price. (This period is extended to 21 days over the Christmas period.)
  • If you are not completely satisfied with your order please let us know and we will endeavour to resolve the issue.
  • In the unlikely event your goods are faulty please contact us and we will arrange for either a credit or a replacement to be sent out.
  • Goods are only substituted after discussing the situation with you (the customer) by phone, fax or email.
  • Puppets By Post do not use any premium rate telephone, fax or internet charges.

Time for Stories reserves the right to change prices without prior notice.

Our terms and conditions supersede any terms and conditions stated on a customer's purchase order.

All prices are subject to VAT at the prevailing rate.
Addendum to Time for Stories Terms and Conditions of Trade 2013

Customers shall not list, sell or offer Time for Stories products and products bought from Time for Stories on any third party website or an auction site (Amazon, Ebay, play.com etc). Customers shall not sell any such products on to any third party which intends to or then lists, sells or offers the products for sale in this way.

We will not supply any trading account that offers or has the intention of offering Time for Stories for sale on any third party website or which sells the products on to a third party which then offers the products for sale in this way. Customer accounts listing products bought from Time for Stories on third-party websites will be closed.

The purchasing of products from Time for Stories and the listing on a third party website, in the UK or abroad under an alternative trading name, is prohibited.
DATA AND PAYMENT PROTECTION:

Personal Information:

Any personal contact information gathered will not be used by any other party, the information you provide is on a secure server with 128bit encryption. Depending on your browser settings we may use cookies to store information on your shopping cart. No personal information is stored or used within any of the cookies.

PLEASE NOTE THIS ONLY APPLIES TO TRADERS WHEN LOGGED INTO THE WEBSITE. VISITORS CAN CONTINUE TO VIEW THE SITE AS NORMAL...

Cookies are small files that sit behind the scenes of your internet browser, they cannot carry viruses or install malware on to your computer. They are used purely to store basic information, such as login details, shopping basket orders, user traffic details etc.

We 'only' use Cookies to store your basic login information helping the site provide a more user-friendly experience and saving you time when you visit the site. They may also be used in a small way on our 'Analytics' software to help us monitor the site's traffic and determine which products and pages are most popular, this, in turn, helps us continue to develop and improve our website. Your Shopping Basket is not stored in Cookies even when you save to your basket.

Time for Stories is a trading name of The Puppet Company Ltd