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Delivery Information

Christmas delivery schedule

Our offices will close at 12:30 on the 23rd of December and re-open on the 4th of January 2021. Any orders placed during this time will be despatched on the 4th of January 2021.

UK – Last Order Times

Any orders placed before 14:30 on the 18th of December with standard delivery will be despatched via Royal Mail second class delivery (usually 48 hours - not guaranteed delivery in time for Christmas)

Any orders placed between 14:30 on the 18th December and 12:30 on the 23rd December with standard delivery will be despatched via Royal Mail first class delivery (usually 24 hours - not guaranteed delivery in time for Christmas) 

Any orders placed with special delivery up until 12:30 on the 23rd December will be despatched via Royal Mail next day (guaranteed delivery in time for Christmas)

No orders received after 12:30 on the 23rd December will be shipped until the 4th of January 2021.

EU and Rest of World Last Order Times

Any orders placed after 14:30 on the 17th December are not guaranteed to be delivered in time for Christmas.

Christmas Returns

You can Christmas shop with Time For Stories with complete confidence, as any puppets and toys ordered from the 16th of November 2020, are valid for an exchange or refund until the 1st February 2021. This means if you are not completely satisfied with them, simply send the item back to us in an unused condition and with the relevant paperwork to receive an exchange or full refund.

Thank you for shopping with us, we wish you all the best for a wonderful Christmas & New Year!

Delivery Charges

We aim to dispatch on the same working day of receiving your order either by standard 2nd class Royal Mail or UK courier (Interlink/DPD).

Orders received after 2.00pm may be dispatched next working day.

You will be notified immediately by email or phone of any items that are out of stock and when we expect them to be back in stock and delivered to you.

Orders being sent to an address outside of the UK will be sent using Royal Mail on an International 'Tracked or Signed for' service and for larger orders we use DHL / DPD and should arrive within 3-14 days, depending on destination.

Postage & Packaging charges to the UK:

Up to £10 = £2.50
Orders Over £10.00 = Free

Express Next Working Day Delivery:

Up to £50 - £6.50
Orders over £50 = £7.50

Orders placed for the express delivery service must be placed before 2:00pm Monday-Friday, and are sent by Royal Mail Special Delivery. This is a guaranteed for delivery before 1:00pm next working day service.

This service is available in England, Wales, N. Ireland and some parts of Scotland and does require a signature.

Postage & Packaging to Republic of Ireland:

Up to £100.00 = £10.00
Up to £200.00 = £20.00
Over £200.00 = £30.00

Postage & Packaging to the EU:*

Up to £49.99 = £20.00
£50 to £99.99 = £30.00
Over £100.00 = £40.00

* Countries within the EU (excluding Cyprus):

Austria, Belgium, Bulgaria, Czech Republic, Denmark (except the Faroe Islands and Greenland), Estonia, Finland (excluding the Aland Islands), France (including Monaco but excluding Guadeloupe, Martinique, Reunion, St. Pierre and Miquelon, and French Guiana), Germany (except Busingen and the Isle of Heligoland), Greece, Hungary, Ireland, Italy (except the communes of the Livigno and Campione d’Italia and the Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including the Azores and Madeira), Romania, Slovak Republic, Slovenia, Spain (including the Balearic Islands but excluding Ceuta, Melilla and the Canary Islands) and Sweden.

Postage & Packaging to the Channel Islands, Highlands, Northern Ireland, Isle of Wight & Isle of Man:

Up to £40 sent by Royal Mail = Free

Orders over £40 sent by courier = £12

Postage & Packaging guide to the Rest of the World (Including Cyprus):

Orders up to £59.99 = £35.00 Shipping
£60.00 to £99.99 = £60.00 Shipping
£100 or more - Please email (

If you would like to place an order for delivery to an address outside of the UK please email us on or call us on +44 (0) 1462 446040 stating which products you would like to buy and we will advise you of the best competitive rate that day.